Get Tropical Tea Delivered to Your Door, Regularly
We have expanded our subscription program. You can get just about any tea we sell delivered to you on a schedule you select. We offer 2 week, 4 week, and 8 week options. All you need to do is pull down the “order options” selector on any product page and select your frequency, then place an order as normal. It is that easy!
Benefits of Subscribing
There are a lot of great reasons to subscribe:
- Lock in your pricing. You will enjoy the pricing you select for the duration of your subscription, regardless of future price increases.
- Discounted rate on your coffee. Our subscription prices are about 10% less than the regular single-order rate for our coffees or teas.
- Automatically get your coffee when you need it. Ensure you receive your coffee regularly, just in time and just when you need it by selecting the right frequency for you.
- Cancel at any time. If you find the program isn’t working for you, you can cancel by logging into your account and selecting the cancel button on the item(s) you wish to stop receiving.
Logging into your Account
Simply click on the word “ACCOUNT” in the brown bar at the very top of any webpage on our site, then enter your credentials. If you can’t remember your password you can do a reset on that page. Once you are logged in, on the orders page select the subscription tab to the right.
On your login page you can review your subscription orders, update your payment information, or cancel your subscription. We are working on adding more features over time, but if you need any other assistance please contact customer service using the button on the lower right of the page.
Frequently Asked Questions
I already have a subscription. Where is it?
We are hard at work getting all our customer history moved to our new system. As part of that move we will be setting up new subscriptions for you. We will be in touch to confirm your subscription details with you.
I had a subscription but I kept getting charged for each item separately!
Good news! We have been able to resolve this issue, and now any items you subscribe to that cycle on the same date will be grouped and charged as a single order and sent together. We are sorry it was a little clunky before, but we are continuing to work with our developers to improve the subscription system and we are happy this matter is now resolved!
How does shipping work?
Since the subscription system was redesigned to allow shoppers to subscribe to any combination of items they want – from a single box of tea to multiple cases of coffee – we had to rethink our shipping program. Our developers are working on improving our process so that each subscription order assesses shipping cost based on the actual items combined. In the meantime, we are giving our customers the savings and charging for shipping at a reduced rate. Please note that the shipping savings is a temporary benefit.
How come the pull down doesn’t seem to work on the product I want to get?
While we offer subscriptions to most of our catalog, there are exceptions. Some products are seasonal, while others are available on our store less regularly. To improve our subscription experience, we have made an effort to ensure only those products we can ship consistently on time are available for subscription. However, if you have a question, please reach out to our customer service team. We are happy to help!
Can I skip a shipment?
It is easy! Just contact customer service and we will be able to help you adjust your upcoming schedule of shipments.
I need to update my payment information. How do I do that?
You can manage your payment information directly by logging into your account (small person icon at the top of the page on the site) and clicking orders, then subscriptions. You will be able to change your payment method there. You can also contact customer service using the contact button at the bottom of the page for further assistance.
Can I change my subscription frequency?
To change the frequency of a subscription, you should cancel your current subscription and create a new subscription order.